What Are The Duties Of An Automotive Dealership Service Management?
The Automotive Service Managers is the person that is responsible for the supervision of the service department for an auto dealer. They act as go-between for the customer, mechanic, and an auto dealer. The major part of their duties includes customer satisfaction and customer relations. They are ultimately the individual who is responsible for productivity and profitability of the service department. Part of this responsibility includes sales, and keeping all customer service records.
This individual is also in charge of supervising all elements of safety as they pertain to maintenance of customer's autos. As part of their duty they supervise the complete mechanical process, assuring only the highest level quality service is provided. They are responsible for the inspection of every vehicle that has been repaired or worked on within the service department and are also responsible for selecting an individual who oversees this in their absence.
The manager must be detail-oriented, particularly in the area of mechanical operations. They will be expected to be able to perform numerous duties simultaneously. They also hire, fire and cover all aspects of employee supervision of the department. Part of these duties includes handling the processing and maintaining of all employee files. They also determine if an employee should be reprimanded or if they have earned a raise.
The manager is also responsible for ensuring that the department reaches the goals and objectives as they pertain to the annual budget. Often they will be required to make a marketing plan to promote new and repeat business. While a majority of the customers may come as a result of cars purchased at the dealership, it is also the responsibility of the auto service manager to recruit customers outside of its client base.
All automobile manufacturers provide warranties on new vehicles. It is the responsibility of the service managers to be up-to-date on all the information pertaining to warranties and provide this information to his staff. They must also keep track of any recall that may have been set forth by the automotive manufacturer.
Many service managers will have experience as a mechanic for the dealer they work for. However there are situations when the individual hired for this position may have come from outside of the automotive dealer. Regardless of where they may have worked before, it is pertinent that this individual have extensive experience as a mechanic, preferably on the type of cars the dealer sells and services.
Most dealers pay their Automotive Service Management very well. This may, in many cases, include a nice benefits package. Many service dealers are also provided with a demo car. This position is typically very attractive to the mechanic who has worked for the dealer for a number of years. - 21393
This individual is also in charge of supervising all elements of safety as they pertain to maintenance of customer's autos. As part of their duty they supervise the complete mechanical process, assuring only the highest level quality service is provided. They are responsible for the inspection of every vehicle that has been repaired or worked on within the service department and are also responsible for selecting an individual who oversees this in their absence.
The manager must be detail-oriented, particularly in the area of mechanical operations. They will be expected to be able to perform numerous duties simultaneously. They also hire, fire and cover all aspects of employee supervision of the department. Part of these duties includes handling the processing and maintaining of all employee files. They also determine if an employee should be reprimanded or if they have earned a raise.
The manager is also responsible for ensuring that the department reaches the goals and objectives as they pertain to the annual budget. Often they will be required to make a marketing plan to promote new and repeat business. While a majority of the customers may come as a result of cars purchased at the dealership, it is also the responsibility of the auto service manager to recruit customers outside of its client base.
All automobile manufacturers provide warranties on new vehicles. It is the responsibility of the service managers to be up-to-date on all the information pertaining to warranties and provide this information to his staff. They must also keep track of any recall that may have been set forth by the automotive manufacturer.
Many service managers will have experience as a mechanic for the dealer they work for. However there are situations when the individual hired for this position may have come from outside of the automotive dealer. Regardless of where they may have worked before, it is pertinent that this individual have extensive experience as a mechanic, preferably on the type of cars the dealer sells and services.
Most dealers pay their Automotive Service Management very well. This may, in many cases, include a nice benefits package. Many service dealers are also provided with a demo car. This position is typically very attractive to the mechanic who has worked for the dealer for a number of years. - 21393
About the Author:
The Automotive Service Manager is in charge of all tasks that pertain to the service center. Automotive Service Management must be knowledgeable of all mechanical related tasks and must be kept informed of all service warranties being provided by the manufacturer.
posted by X - Men @ 8:36 AM
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